How to use Service Assurance in Office365

How to use Service Assurance in Office365

One of the challenges concerning those implementing Service Delivery with Office365, is building proof that Office365 complies with regulatory standards and legislation. Service Assurance in Office365 is a primary goal, and if it vital that you understand how...
Understanding Personal Data in Data Processing

Understanding Personal Data in Data Processing

Personal data (also referred to as PII – Personal Identifiable Information) identifies an individual. In that personal data, a name by itself is not enough to identify an individual, however, a name including the address would. For example, when you are called by an...
SharePoint Service Level Agreement Guide

SharePoint Service Level Agreement Guide

Support service development for SharePoint is crucial to ensure sustained SharePoint Governance and User Adoption. I had the situation where in building a SharePoint support service that a customer needed the provision of support to be handled differently for a newly...
What makes a ‘Usable’ SharePoint Solution?

What makes a ‘Usable’ SharePoint Solution?

Any SharePoint solution has to be usable, by the users and by the support team who addresses those challenges posed by the users, and by those who delivered the solution to ensure that enhancements and modifications can be applied. The solution must be usable,...
Road Map Perspectives for SharePoint Service Delivery

Road Map Perspectives for SharePoint Service Delivery

Lets take a look at developing Road Maps for SharePoint. Now, before you start yawning and thinking ‘Like I need to know about Road Maps?’ – Well, let me tell you that whenever you deliver solutions in SharePoint you should at the very least be thinking of...
Managing SharePoint Platform Risk

Managing SharePoint Platform Risk

  Many organisations, taking SharePoint on for the first time, opt to go for a single server instance deployment of SharePoint. However, they find it easy to forget in the heat of getting a single SharePoint production environment deployed, that without defining...
Ten Steps Implementation Guide

Ten Steps Implementation Guide

  SharePoint Implementation concerning the ten key steps required to succesfully deliver SharePoint to an organization. Note: Also available on this link: http://www.geoffevelyn.com/spssite/mmap/spimpl/index.html...