Support and Recovery Assistant for Office365 available

Support and Recovery Assistant for Office365 available

Microsoft has released a tool, called SARA, that can help diagnose issues with Office 365. Currently, its configured to help setting up Outlook with Office365. SARA is the Support and Recovery Assistant for Office365, and can help diagnose issues from you entering the...
Office 365 Customer Success Centre Available

Office 365 Customer Success Centre Available

When delivering an Office 365 service, you will need to ensure that the customer has access to resources to help them understand and get up to speed. As seen with SharePoint ‘getting the users on-board’, there is always a danger of ‘recreating’...
ITAR – An Office365 Dedicated Support Plan

ITAR – An Office365 Dedicated Support Plan

Introduction If you run and/or own an Office365 tenant, you are guaranteed 99.9% uptime, you get a Service Health Dashboard, and you can see a Planned Maintenance Schedule. Whilst these features are crucial to ensuring a resilient platform that gives visibility of...
Office 365 Support Information Available

Office 365 Support Information Available

For anyone working with software systems will know that there is nothing on the planet that is so completely frustrating, as a solution that does not work. Downtime leads to increased overhead costs, lost productivity, lost customer satisfaction and lost revenue. This...
Office365 for Business Public Roadmap released

Office365 for Business Public Roadmap released

Microsoft has today released the Office 365 for business public roadmap. The Office 365 for business public roadmap provides customers with a way to learn more about upcoming change and updates before the change impacts their service. Go here to see the Office365 for...
Office365 Service Status and SharePoint support

Office365 Service Status and SharePoint support

Am checking up on a friend who is using Office 365 within a team of 20 people, mainly for SharePoint 2013, and who relies on SharePoint support provided externally. My friend stated they want to ramp up the usage, but were concerned about service availability, and...
SharePoint 2013 – Discontinued SharePoint 2010 features

SharePoint 2013 – Discontinued SharePoint 2010 features

I’ve been getting quite a few calls from customers who are in the process of taking SharePoint 2013, who are currently SharePoint 2010 users and quite rightly concerned about what functionality is not available in SharePoint 2013. After a huge amount of hunting...
What is the status of cloud among UK businesses?

What is the status of cloud among UK businesses?

Got a great read today I thought I should share with you all. Got to read a thought leadership piece from Forrester focusing on Cloud Change Agents. This report is the result of a study Microsoft commissioned with Forrester to explore the status of cloud as a business...
Office 365 and Office 2013 launched!

Office 365 and Office 2013 launched!

Office is definitely the topic of the moment and below is some information about this great new release along with details about the consumer and community support offerings now available.  Yesterday Microsoft reached another very exciting milestone on our journey to...
Some key SharePoint 2013 features

Some key SharePoint 2013 features

User Adoption of SharePoint is based on meeting the goals and requirements of the business sponsor. To do that, there is an importance in ensuring that the correct features are applied to the relevant solutions to meet their goals. Platform Governance is key; since...
Office 365 becomes part of Microsoft Office Specialist Programme

Office 365 becomes part of Microsoft Office Specialist Programme

A major important milestone in the step to get information workers creditations in the use of Office products. Just last year I completed the SharePoint Study guide for Microsoft Office, and now in not the too distant future (in fact in late August to be precise),...
Office365 for Education – FREE!

Office365 for Education – FREE!

The awesome news is that Office365 for Education is FREE!!! This product ncludes Exchange Online, Lync Online, SharePoint Online and Office Web Apps. The Office 365 Exchange Online component is basically the same as Live@edu’s Outlook Live, so transferring from...
Microsoft Office Research and Office365 Public site connectivity

Microsoft Office Research and Office365 Public site connectivity

Just back from holidays and back into the throes of things – checking my mails find one from a client stating they want to migrate some of their in-premise SharePoint to SharePoint online. To give this more of a scenario, here goes. The client is using SharePoint...
Office365 Explanation

Office365 Explanation

This article describes the Office365 offering as a question / answer format. This is particularly useful when explaining exactly what Office365 is, what it entails, the costs and benefits. As a Microsoft Partner I offer Office 365 and am happy to provide...
Office365 Free Ebook Available

Office365 Free Ebook Available

There’s a nifty free eBook covering the use of Office365 now available.  As per the blog from Rosemary Caperton here:...
Office365 SharePoint Blues

Office365 SharePoint Blues

Ok, so I have been working with several clients who are ‘interested’ in Office 365, particularly from a SharePoint perspective. During demonstrations of the platform with them, and through my own use I’ve come across several issues. So I’ve of...