How to use Service Assurance in Office365

How to use Service Assurance in Office365

One of the challenges concerning those implementing Service Delivery with Office365, is building proof that Office365 complies with regulatory standards and legislation. Service Assurance in Office365 is a primary goal, and if it vital that you understand how...
Microsoft SOC and ISO Audit Reports Available

Microsoft SOC and ISO Audit Reports Available

One of the most useful documents in my view in planning implementations of Office365 is understanding data encryption and data backup and the standards applied. Microsoft have provided audit reports covering their cloud stack (Dynamics CRM, Office365, Yammer and...
Learn SharePoint and Office365 Cloud-Connected Hybrid Scenarios

Learn SharePoint and Office365 Cloud-Connected Hybrid Scenarios

Learn to make the most of Office 365 innovation by bringing cloud innovation to your on-premises SharePoint infrastructure. Why? Cloud computing has become a popular and successful computing model that enables organizations to reduce their capital and operational...
Support and Recovery Assistant for Office365 available

Support and Recovery Assistant for Office365 available

Microsoft has released a tool, called SARA, that can help diagnose issues with Office 365. Currently, its configured to help setting up Outlook with Office365. SARA is the Support and Recovery Assistant for Office365, and can help diagnose issues from you entering the...
Verifying your Domain Name with Office365 starring NSLOOKUP

Verifying your Domain Name with Office365 starring NSLOOKUP

Had some fun trying to get a domain validated with Office365. Here’s the issue. When going for validation, you will be given instructions on setting a TXT or MX record and will be given a validation code to enter with your provider. If the provider given on the...
Office 365 Public Roadmap is a key service delivery tool

Office 365 Public Roadmap is a key service delivery tool

Being an Office 365 administrator is challenging. Simply being on top of the changes in Office365 would be difficult in the extreme, simply because you may need to feed into more than one client, and trying to pass information directly to them in their form may be...
Office 365 Customer Success Centre Available

Office 365 Customer Success Centre Available

When delivering an Office 365 service, you will need to ensure that the customer has access to resources to help them understand and get up to speed. As seen with SharePoint ‘getting the users on-board’, there is always a danger of ‘recreating’...
ITAR – An Office365 Dedicated Support Plan

ITAR – An Office365 Dedicated Support Plan

Introduction If you run and/or own an Office365 tenant, you are guaranteed 99.9% uptime, you get a Service Health Dashboard, and you can see a Planned Maintenance Schedule. Whilst these features are crucial to ensuring a resilient platform that gives visibility of...
Office 365 Support Information Available

Office 365 Support Information Available

For anyone working with software systems will know that there is nothing on the planet that is so completely frustrating, as a solution that does not work. Downtime leads to increased overhead costs, lost productivity, lost customer satisfaction and lost revenue. This...
Office365 Service Status and SharePoint support

Office365 Service Status and SharePoint support

Am checking up on a friend who is using Office 365 within a team of 20 people, mainly for SharePoint 2013, and who relies on SharePoint support provided externally. My friend stated they want to ramp up the usage, but were concerned about service availability, and...
Security in Office 365 Whitepaper available

Security in Office 365 Whitepaper available

Last week, I attended a great Microsoft session concerning Compliance and Data Protection across the Office products, focusing on Archiving, Retention / Hold, Discovery and Data Loss Protection concerning compliance in 2013 products. I mentioned that I have clients...
Administration in SharePoint Office 365 – What can you do

Administration in SharePoint Office 365 – What can you do

As we move into the land of Office365 and SharePoint in the cloud, time to look at the key areas of Administration available to site collections. It’s very important for existing SharePoint Administrators working in SharePoint 2010 in server land to understand...
Office365 and the Multiple Upload Moan

Office365 and the Multiple Upload Moan

Ok, So working with a user on Office 365 SharePoint and looking at uploading several folders of information to a document library. Creating the document library, yep thats fine. Tried to create a folder? Oooo… There’s no New Folder option. Ok, lets try...