Service Delivery and Automation

Service Delivery and Automation

Oh yes, I love automation. Having a mountain of robots, and building them (especially my DR Who full sized dalek), fascinates me in the wonder how invented things can move without human intervention (except I suppose the dalek because I will be driving it –...
SharePoint and the Workflow Conundrum

SharePoint and the Workflow Conundrum

When utilising a collaboration tool the key productivity rationale is to automate processes through the content stored within that collaboration tool. SharePoint has a number of platform flavours (on-premise, hybrid, online) and has integration points which is only...
SharePoint and the emergence of the Data Scientist

SharePoint and the emergence of the Data Scientist

As the use of content management systems evolve with users adding more, ahem, “content”, the organizations accountable for those content systems will need to ensure that they build in people resources who can manage that content, and particularly people...
Cyber Security – a Service Delivery Context

Cyber Security – a Service Delivery Context

Cyber security is about data loss prevention, detection and response. Service delivery includes ensuring the protection and managing the integrity of content through its lifecycle. This is cross platform, and cross industry, so in relation to whether you are using...
Port, Pies and SharePoint Support

Port, Pies and SharePoint Support

Merry Christmas Everyone! As the seasonal period quickly approaches, the discussions concerning what happens to supporting SharePoint over the holiday either approaches, or has been covered, or even assumed.  The Christmas period is of course where your SharePoint...
What is Microsoft Office System Service Delivery?

What is Microsoft Office System Service Delivery?

This quick article is going to explain the basis of Microsoft Office Systems Service Delivery (centered a little on SharePoint, ahem) and why it is so important to have in your organization. Also, check out my book (on this link) which covers a lot more on this topic....
Value Management in SharePoint  – Part 1 of 3

Value Management in SharePoint – Part 1 of 3

This article, split into three blogs, goes into detail on describing Managing Value for SharePoint, and the basis of the two key tools to Managing Value. To help you understand the concepts, I will be drawing on real life projects and showing how using the techniques...
Creating a Repeatable SharePoint Solution Delivery Process

Creating a Repeatable SharePoint Solution Delivery Process

This is the second part of the article concerning the delivery of SharePoint solutions. I will start by recapping on why I have produced these set of free articles, which will combine into an e-Book soon, check out this article. In essence, a successful solution...
Implementing SharePoint – a ten step guide

Implementing SharePoint – a ten step guide

Hi there folks! Sometime ago I created a quick ten step guide and had it published on TechNet – amazed to find so much interest, and great comments! ShareGate contacted me and asked if they could turn it into an info-graphic (which looks great); now available on...
See the SharePoint 2013 Deployment guide by Microsoft

See the SharePoint 2013 Deployment guide by Microsoft

Getting hands on deployment information concerning SharePoint 2013 can be a challenge. Managed to locate this guide which is created by Microsoft detailing the process! This is available from the Knowledge Base so check that out for more guides as they come in. Also,...
Workflow Service Delivery Options

Workflow Service Delivery Options

This article takes a service delivery examination concerning workflow provisions around SharePoint, Office365, Windows Azure to help you understand the implications there are for organisations needing to improve business process automation, collaboration and...
SharePoint Service Level Agreement Guide

SharePoint Service Level Agreement Guide

Support service development for SharePoint is crucial to ensure sustained SharePoint Governance and User Adoption. I had the situation where in building a SharePoint support service that a customer needed the provision of support to be handled differently for a newly...
Office365 for Business Public Roadmap released

Office365 for Business Public Roadmap released

Microsoft has today released the Office 365 for business public roadmap. The Office 365 for business public roadmap provides customers with a way to learn more about upcoming change and updates before the change impacts their service. Go here to see the Office365 for...
What makes a ‘Usable’ SharePoint Solution?

What makes a ‘Usable’ SharePoint Solution?

Any SharePoint solution has to be usable, by the users and by the support team who addresses those challenges posed by the users, and by those who delivered the solution to ensure that enhancements and modifications can be applied. The solution must be usable,...
Delivering SharePoint Solutions – Areas of Importance

Delivering SharePoint Solutions – Areas of Importance

A challenge that SharePoint organisations have who are actively involved in the creation, then management, of SharePoint solutions, is then applying a process of delivering those solutions, and then using the same defined process. And note, we are not talking complex...
Road Map Perspectives for SharePoint Service Delivery

Road Map Perspectives for SharePoint Service Delivery

Lets take a look at developing Road Maps for SharePoint. Now, before you start yawning and thinking ‘Like I need to know about Road Maps?’ – Well, let me tell you that whenever you deliver solutions in SharePoint you should at the very least be thinking of...
Oh SharePoint, What Gets Supported?

Oh SharePoint, What Gets Supported?

Time for another support article, and I’ll concentrate in this area for the next month or so since it is a key aspect of SharePoint Service Delivery, and crucial to sustaining SharePoint User Adoption. I put an article to the wonderful MS TechNet guys, and am so...
SharePoint Champions are Vital Roles

SharePoint Champions are Vital Roles

With every SharePoint solution being delivered, there is comes a change management effort that requires not only organizational, but also behavioural change on the part of the participants. You can set up the finest SharePoint solution on the planet, but if people do...