How to use Service Assurance in Office365

How to use Service Assurance in Office365

One of the challenges concerning those implementing Service Delivery with Office365, is building proof that Office365 complies with regulatory standards and legislation. Service Assurance in Office365 is a primary goal, and if it vital that you understand how...
Understanding Personal Data in Data Processing

Understanding Personal Data in Data Processing

Personal data (also referred to as PII – Personal Identifiable Information) identifies an individual. In that personal data, a name by itself is not enough to identify an individual, however, a name including the address would. For example, when you are called by an...
Microsoft SOC and ISO Audit Reports Available

Microsoft SOC and ISO Audit Reports Available

One of the most useful documents in my view in planning implementations of Office365 is understanding data encryption and data backup and the standards applied. Microsoft have provided audit reports covering their cloud stack (Dynamics CRM, Office365, Yammer and...
Office 365 Answers – Check this out!

Office 365 Answers – Check this out!

One of the biggest challenges in supporting Office365 is getting a real statement on issues that have been put by users and also those known by Microsoft. As part of the knowledge base on this site, I’ve provided direct from Microsoft a list of the most common...
SharePoint and the emergence of the Data Scientist

SharePoint and the emergence of the Data Scientist

As the use of content management systems evolve with users adding more, ahem, “content”, the organizations accountable for those content systems will need to ensure that they build in people resources who can manage that content, and particularly people...
Office 365 Monitoring using System Centre Operations Manager

Office 365 Monitoring using System Centre Operations Manager

One of the most compelling challenges for Office 365 is centralised monitoring. Those working in the SharePoint arena will know only too well importance of monitoring and reporting across the platforms they manage. This is not simply from a technical but also from...
Cyber Security – a Service Delivery Context

Cyber Security – a Service Delivery Context

Cyber security is about data loss prevention, detection and response. Service delivery includes ensuring the protection and managing the integrity of content through its lifecycle. This is cross platform, and cross industry, so in relation to whether you are using...
Delivering a SharePoint ‘Data at Rest’ Encryption Service

Delivering a SharePoint ‘Data at Rest’ Encryption Service

Compliance Importance Service delivery includes the protection and the integrity of content created. Like security, compliance is cross platform, cross industry. It does not matter whether you are simply using SharePoint, or using multiple platforms to service content...
What is Microsoft Office System Service Delivery?

What is Microsoft Office System Service Delivery?

This quick article is going to explain the basis of Microsoft Office Systems Service Delivery (centered a little on SharePoint, ahem) and why it is so important to have in your organization. Also, check out my book (on this link) which covers a lot more on this topic....