• Service Level Agreement GuideClick here to understand why support service development for SharePoint is crucial, and to help create a sustained SharePoint Governance and User Adoption through Service Level Agreements...
  • SharePoint Governance GuideClick here to understand how governance is not a hardware, software, or people resource solution but instead an organizational strategy and methodology for documenting and implementing business rules...
  • SharePoint Archive Planning GuideClick here to understand the process of defining archiving to alleviates the burden on email servers by moving data to cheaper storage...
  • SharePoint Services from 3rd Party GuideClick here to understand how service delivery links to business requirements where there is a call for the intended work to be carried out by utilising services from an external ‘SharePoint agency...
  • SharePoint Training GuideClick here to understand the various levels of training and how they can and are being mapped to SharePoint information workers...
  • SharePoint Requirements Analysis GuideClick here to understand how SharePoint User Requirements Analysis is vital and is the corner stone in developing, deploying and providing a properly managed SharePoint environment...
Delivering a SharePoint ‘Data at Rest’ Encryption Service

Delivering a SharePoint ‘Data at Rest’ Encryption Service

Compliance Importance Service delivery includes the protection and the integrity of content created. Like security, compliance is cross platform, cross industry. It does not matter whether you are simply using SharePoint, or using multiple platforms to service content...
SharePoint Security and helping users become more aware

SharePoint Security and helping users become more aware

A key aspect of implementing SharePoint in an organisation is relevant to security of content. The success of SharePoint in an organisation is due not only to how comfortable users are with using their current technology with SharePoint, it is also down to ensuring...
Port, Pies and SharePoint Support

Port, Pies and SharePoint Support

Merry Christmas Everyone! As the seasonal period quickly approaches, the discussions concerning what happens to supporting SharePoint over the holiday either approaches, or has been covered, or even assumed.  The Christmas period is of course where your SharePoint...
Service Delivery and Automation

Service Delivery and Automation

Oh yes, I love automation. Having a mountain of robots, and building them (especially my DR Who full sized dalek), fascinates me in the wonder how invented things can move without human intervention (except I suppose the dalek because I will be driving it –...
What is Microsoft Office System Service Delivery?

What is Microsoft Office System Service Delivery?

This quick article is going to explain the basis of Microsoft Office Systems Service Delivery (centered a little on SharePoint, ahem) and why it is so important to have in your organization. Also, check out my book (on this link) which covers a lot more on this topic....
7 ways of identifying a Super-Duper SharePoint Support Person

7 ways of identifying a Super-Duper SharePoint Support Person

Look through the job advertisements for any online job site or computer journal for an indicator of what most organizations seems to regard as a key attribute of SharePoint support staff. The need, desire, and hunt for technical knowledge seems to jump out at you from...
Value Management in SharePoint  – Part 1 of 3

Value Management in SharePoint – Part 1 of 3

This article, split into three blogs, goes into detail on describing Managing Value for SharePoint, and the basis of the two key tools to Managing Value. To help you understand the concepts, I will be drawing on real life projects and showing how using the techniques...
SharePoint and the Workflow Conundrum

SharePoint and the Workflow Conundrum

When utilising a collaboration tool the key productivity rationale is to automate processes through the content stored within that collaboration tool. SharePoint has a number of platform flavours (on-premise, hybrid, online) and has integration points which is only...
Creating a Repeatable SharePoint Solution Delivery Process

Creating a Repeatable SharePoint Solution Delivery Process

This is the second part of the article concerning the delivery of SharePoint solutions. I will start by recapping on why I have produced these set of free articles, which will combine into an e-Book soon, check out this article. In essence, a successful solution...
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